Refund policy To India
Please note the products are made with Raw/Unprocessed/100% Virgin Remy Human Hair, it is natural and is not manufactured, and hence no guarantee/warranty can be given. Do also note that no two products will be same. Any issues in terms of dryness/fizziness or any other issues with hair can be solved by deep conditioning. Even hair extensions made from natural hair will have bad days, just needs proper care. These are not taken into consideration for return/refund or exchange of a product/s.
Our Cancellations, Returns, and Refund policy to India
Customer satisfaction is of utmost importance to us. We assure you of doing our best to meet your requirements and expectations when shopping with us. If you are unhappy with our service by any chance, do let us know so we can resolve the same.
For any issues regarding cancellations, exchanges, returns or refunds of purchased products, please refer to our policy given below.
Cancellation policy for India
If you wish to cancel the order, please contact us immediately. Once we ship an order or have started processing it for customization (all steamed textures come under customization), it cannot be cancelled.
If you cancel an order within 48 hours of placing of Order
Once the cancellation is processed, it may take approximately 3 weeks for the amount to reflect in your bank or credit card or paypal account / orginal account.
Shipping policy to India
We ship from Hyderabad India,Â
Once we ship an order, we will share the delivery tracking details with you and you can track delivey details in our website . The order will reach based on the approximate days specified by the shipping partner. If there’s a delay in delivery, please contact the local shipping agent, additionally please do let us know too, so we can contact the partner and help you out too.
We are not responsible for any losses caused by unsuccessful order deliveries because of an incorrect address provided by the buyer, or if the customer is not available at the mentioned address or any other logistical issues.
We offer no refund or reshipping, if the order is lost by the shipping company or delivered to the wrong address or is stolen from the mail box/doorstep or if items are missing due to tampered package (in transit)
Exchange, Returns, and Refund policy to india
We offer 7 day exchanges on products. Mainly due to hygiene and the products are made with natural hair.
However, due to certain issues we may consider. If you wish to exchange any item, you will need to do so within 7 days of receipt of the order.
For product to be eligible for exchange , they to be in original condition (With tags intact), never used and ours (there are lot of products that look similar in the market, but we know if a product is made by us or not). Used or washed products will not be accepted under any circumstances.
For Exchanges :
Refund policy to Other Countries
Please note the products are made with Raw/Unprocessed/100% Virgin Remy Human Hair, it is natural and is not manufactured, and hence no guarantee/warranty can be given. Do also note that no two products will be same. Any issues in terms of dryness/fizziness or any other issues with hair can be solved by deep conditioning. Even hair extensions made from natural hair will have bad days, just needs proper care. These are not taken into consideration for return/refund or exchange of a product/s.
Our Cancellations, Returns, and Refund policy
Customer satisfaction is of utmost importance to us. We assure you of doing our best to meet your requirements and expectations when shopping with us. If you are unhappy with our service by any chance, do let us know so we can resolve the same.
For any issues regarding cancellations, exchanges, returns or refunds of purchased products, please refer to our policy given below.
Cancellation policy
If you wish to cancel the order, please contact us immediately. Once we ship an order or have started processing it for customization (all steamed textures come under customization), it cannot be cancelled.
If you cancel an order within 24 hours of placing it, a transaction and handling fee of 6.5% will be deducted from the total order value.
For cancellations after 24hrs, a transaction and handling fee of 15% will be deducted from the total order value.
Once the cancellation is processed, it may take approximately 3 weeks for the amount to reflect in your bank or credit card or paypal account.
Shipping policy
We ship internationally from India, We are not responsible for customs clearance, it’s the receiver’s responsibility for clearing the shipment with customs and to pay any customs/import duty, if there is any. The responsibility for orders not received due to seizure by customs authorities is with the buyer.
Once we ship an order, we will share the delivery tracking details with you. The order will reach based on the approximate days specified by the shipping partner. If there’s a delay in delivery, please contact the local shipping agent, additionally please do let us know too, so we can contact the partner and help you out too.
We are not responsible for any losses caused by unsuccessful order deliveries because of an incorrect address provided by the buyer, or if the customer is not available at the mentioned address or any other logistical issues.
We offer no refund or reshipping, if the order is lost by the shipping company or delivered to the wrong address or is stolen from the mail box/doorstep or if items are missing due to tampered package (in transit)
Exchange, Returns, and Refund policy
We offer no exchanges, refunds or accept returns on products. Mainly due to hygiene and the products are made with natural hair.
However, due to certain issues we may consider. If you wish to return or exchange any item, you will need to do so within 2 days of receipt of the order.
For product to be eligible for exchange or returns, they to be in original condition (With tags intact), never used and ours (there are lot of products that look similar in the market, but we know if a product is made by us or not). Used or washed products will not be accepted under any circumstances.
Exchange or Refund due to quality concerns
If by any rare unfortunate reason or circumstance, you find an issue with the quality of the product (for example: wrong texture or size or a manufacturing defect), send an email to haircare@thicklengths.com within 2 days of receiving the order.
Mention your order number in the email subject line, along with a detailed description of your concern in the body. Please do attach a picture/s or video of the package containing the shipping information and a picture or video of the product you received and what seems to be wrong with the product.
Once we receive the email, we shall look into the issue and offer you an appropriate solution.
Note:
- For exchanges, you are required to bear the shipping costs and the price difference, if any. If your exchanged product is priced lower, the differential amount will be adjusted with the exchange shipping charges or refund.
- For return of products, you are required to bear the return shipping costs. A restocking fee of 25% will also be deducted from your total order value (as shipping and handling costs charged at the time of placing your original order).
- Please note, once the product is used, it disqualifies from any consideration of returns/refund/exchange. If we agree for either returns, exchange or refund, and If we find the product to be used, damaged or not belonging to us, no refund/exchange will be considered or processed.
- When shipping the product back for the exchange or return, write down the order number and other important information (name, contact details, address) on a sheet of paper and put it along in the package.
- We undertake no repair work. Any return or refund claim done (through third party payment gateways/credit card companies) without prior notice to us will not be considered. The loss will have to be borne by the buyer. Hence, we request you to please contact us for any issues.
- Any claim of defects will have to be supported by proper evidence.
- Please be vigilant when getting the product installed. It is a known issue of products being switched during installation.
- All rights to interpret are reserved by Vilmares traders Private Ltd. For any doubts or clarifications, drop in an email to support@thicklengths.com
Exchanges or refunds, without any quality issue
Sorry, we do not consider any refund/exchange requests for such issues.